Frequently Asked Questions

Yes all our parcels are sent by signed delivery so we are happy to deliver to your workplace in the UK.

When your order has been shipped, you will receive an email from us with your unique tracking number. Alternatively, you can login to your account online to obtain your tracking information. 

All parcels are sent by Royal Mail and collection will need to be made from your local depot.

A prescription is a set of numbers resulting from your eye check given to you by the optometrist who carried out the eye examination. The optometrist should provide you with a prescription after the eye examination.

The prescription will show whether you are long sighted-short sighted or have perfect vision. You may also need glasses to relieve eye strain from using digital devices.

The prescription can be difficult to understand and we are happy to explain this over the phone with you by telephoning 0208 064 0960.

The prescription will show whether you are long sighted-short sighted or have perfect vision. You may also need glasses to relieve eye strain from using digital devices.

This is known as pupillary distance. This is the distance from one pupil in one eye to the pupil in the other eye which is measured in mm. This ranges from 50 to 75mm.

The prescription will show whether you are long sighted-short sighted or have perfect vision. You may also need glasses to relieve eye strain from using digital devices.

If you have issues if adding your prescription in the appropriate boxes please call us to discuss on 0208 064 0960.

The prescription will show whether you are long sighted-short sighted or have perfect vision. You may also need glasses to relieve eye strain from using digital devices.

Lens Types
Single vision – this means you either wear glasses for distance vision to be able to see clearly OR you wear them for near such as reading, computer or close work, DIY, sewing etc.

Thin and thinner lenses
Depending on your prescription you make want thinner lenses and we can advise on this once we receive your order.

Bifocals and Varifocals
Bifocals lenses which have a visible line provide a convenient way to combine distance and near in one lens.
Varifocals are lenses have NO visible line and enable you to see clear in the distance, near and everything in between.

Types of Coatings
Scratch resistant- plastic lenses are lighter but can scratch easily. We recommend scratch resistant coating to protect against damage and prolong lens life.

Anti-Reflective
This type of coating which almost eliminates distracting reflections off the lens surface. This is recommended for computer users and night driving. This type of coating also looks cosmetically better and lenses appear thinner.

Transitions or Photochromic
These lenses react to the sunlight and become clear indoors, giving the appearance of sunglasses when outside and protecting the eyes from Ultra violet exposure.

Often one is happy with their existing frames and simply need new updated new prescription lenses or replace damaged or scratched lenses then our re-glaze service might be for you. With huge savings from high street optician prices.
If this is for you please click our re-glaze section for easy process.

Didn't find your answer? We're ready to help.

Can’t find what you’re looking for? Not to worry. Just give our opticians a call on 0208 064 0960 and they’ll be able to help out.

There are numerous options which can be provided with prescription glasses, including bifocal and varifocal lenses. However, as we try to keep your shopping experience as easy and as quick as possible, we haven’t placed all our options online.

If you can’t find what you’re after, simply give us a call and we’ll go the extra mile to meet your requirements. Alternatively, fill out our online contact form.

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